Informal communication is reshaping how advice is given across the Consultancy and Professional Services sector. What begins as a 'quick message' can carry the same weight as formal guidance, creating new risks for firms and their clients.
This webinar explores how digital channels such as WhatsApp, text and direct messaging are now embedded in day-to-day interactions. As clients increasingly rely on these platforms, consultants face growing pressure to respond quickly, often without the structure or safeguards that formal advice would usually require.
According to new research from insurer Hiscox, informal requests for advice . . .
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