The FCA have set out the new rules which will improve complaint reporting across the industry. There is a 12-month implementation period with the first new style return covering the period 01/01/2027 to 30/06/2027.
The implementation period will allow firms to make any necessary changes to IT systems, train employees and put any other necessary changes in place.
For firms, the FCA expect that the changes will lead to more meaningful use of complaints data to drive internal improvements and allow for greater accountability at individual firm level . . .
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The FCA have set out the new rules which will improve complaint reporting across the industry. There is a 12-month implementation period with the first new style return covering the period 01/01/2027 to 30/06/2027.
The implementation period will allow firms to make any necessary changes to IT systems, train employees and put any other necessary changes in place.
For firms, the FCA expect that the changes will lead to more meaningful use of complaints data to drive internal improvements and allow for greater accountability at individual firm level . . .
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UK Construction Costs: Winter 2026 Update
Construction costs across the UK remain high as we enter winter 2026. While inflation has slowed in the broader economy, rebuild costs continue to rise – driven by elevated labour rates, material inputs, and regulatory pressures. For property owners and insurance professionals, this means one thing: regular, data-driven review of sums insured is more critical than ever.
Rebuild costs still rising
“While the headline rate might look moderate, the detail tells a different story,” says Sharon Masters AIIRSM MARLA, Technical Lead and Surveyor at RebuildCostASSESSMENT.com. “Some core components are still seeing sharp increases . . .
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Keeping you on track for 2026
Compliance can often be seen as overwhelming especially when faced with an insurer/premium finance audit, regulatory returns, training requirements etc. At Cobra Network compliance we find members benefit from breaking down regulatory requirements into manageable and achievable parts.
For January 2026 our recommendations are:
Review the following documents:
- Fair Value Assessments – consider reviewing some each month to spread the task across 12 months.
- Business Continuity Plan
- Risk Register (if . . .
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QBE is pleased to announce the appointment of Sharon Smallridge as Portfolio Manager for its UK Casualty team.
Leading QBE’s London Major Client Portfolio for the UK Casualty team, Sharon joins from commercial insurer AIG. Effective from 9 December, her role will be based out of QBE’s London office.
Bringing over 35 years of insurance experience across claims and underwriting, Sharon has spent the last 12 years in various senior roles, most recently as General Liability Manager.
The appointment is the second senior hire for QBE’s UK Casualty team . . .
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Few insurers know the minibus market like QBE, which has been one of the leading insurers to the UK bus, coach and minibus sector for over 30 years.
QBE’s Minibus Operator Handbook provides comprehensive information for drivers and operators when using or preparing to use a minibus. It outlines key legal requirements, best practices, and safety standards to ensure safe and efficient minibus operation whilst meeting regulatory obligations.
Download it at: https://qbeeurope.com/document-library/products/sme/minibus-handbook/
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The FCA has set out their proposals to further reduce some of the regulatory burden on insurance intermediaries and pass on some efficiency savings to regulated firms. We summarise the areas which are specific to our members below.
As part of the Transforming Data Collection programme the FCA are proposing changes to two returns:
- REP021d Pricing Information for Closed Books of Business will be decommissioned. The FCA have reviewed the data collected in this return and have determined that they no longer need to collect this data. Decommissioning . . .
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As we approach the end of 2025, you will most likely be starting to look at what new opportunities may emerge from becoming more holistic and how you can keep in touch with your clients.
For those who have not discussed PMI with their client’s, then there has been no better opportunity, whether looking to provide assurance to your individual clients or covering a company’s workforce to ensure that they are receiving that quick prompt treatment.
As AXA Health looks forward to 2026, we are keen to provide the support you may need . . .
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Welcome back to our Club Blue Business Development Series with Zurich Resilience Solutions. We are thrilled to invite you to our first webinar of 2026. Please see below for joining instructions.
Webinar Details:
• Date: 23 Jan 2026• Time: 11.00 – 12.00• Hosts: Gary Howe• Platform: Microsoft Teams
As electric vehicles gain momentum across the UK, so does the demand for charging infrastructure and dedicated parking spaces. But with this growth comes a complex set of risks.
In this session, Gary Howe, Senior Fire Risk Engineer at Zurich Resilience . . .
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AI Risks in Medical Technology and Life Sciences
“Artificial Intelligence is transforming medical technology in ways that once seemed confined to science fiction — but it has also generated new layers of risk.”Our latest article explores how UK businesses can harness AI’s potential in healthcare while managing these emerging risks.
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Brand-new claims reporting process for SMEs with 65+ or more lives on their policy
AXA Health have agreed to waive the declaration on all new 65+ groups from January 1st onwards which have an initial renewal increase of 30% or less.