Supporting FCA oversight of outsourced claims.The FCA is increasing its focus on how firms oversee outsourced and delegated claims models, including delegated authority and remuneration arrangements. At the centre of this priority is the need to ensure fair outcomes that customers understand and trust.Outsourced claims and TPAs play a vital role in managing scale and complexity. However, when claims are settled by cash payment, customers can be uncertain about whether the outcome will work in practice. This uncertainty, rather than settlement accuracy, is what often leads to delay, dissatisfaction and complaints.Loss Recovery Insurance (LRI . . .
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