Toolkits

CP24/19 Proposed changes to Consumer Credit Regulatory Returns

Consultation Paper The FCA have issued a consultation paper setting out their proposals to overhaul the regulatory returns linked to Consumer Credit Regulated Activities. The overhaul is being underta...

Compliance Toolkit: Conduct Rules & REP008

REP008: Conduct Rules reporting for FCA Regulated Firms. The REP008 annual regulatory return asks firms, falling under the Senior Managers and Certification Regime (SM&CR), to report to the FCA wh...

Compliance Toolkit: Fair Value Assessments

Fair value remains a key focus of the regulator and therefore, must remain a key focus of all firms in the distribution chain. Following discussions with some members we have identified that they have...

Supporting customers in financial difficulty – new guidance

In July 2023 the FCA issued new finalised insurance guidance on supporting customers in financial difficulty which replaces the guidance issued in November 2020 in relation to customers in financial d...

Cross Cutting Rule – Foreseeable Harm

The second cross-cutting rule is that a firm must avoid causing foreseeable harm to retail customers. Foreseeable harm is a key concept in the law of negligence, such as misstatements and misinformati...

Breaches

Firms need to ensure that their systems and controls identify breaches.  Alongside the MI and monitoring it is important that firms have an open and transparent culture so that breaches are discl...

Complaints

Handling complaints properly can provide a positive benefit as a complaint handled well could lead to a more satisfied client.  Clients who complain provide information that may be used to improve the...

The Consumer Understanding and Consumer Support Outcomes

The Consumer Duty comes into force for Insurance Intermediaries on 31 July 2023. The Consumer Duty is asking firms to look at the sale of the product or service from the Customers Perspective. The 4 O...

Consumer Duty

The Consumer Duty comes into force on 31 July 2023.  The intention behind the Consumer Duty is to fundamentally improve the way consumers are looked after by firms. It is a shift to outcomes-based reg...