Handling complaints properly can provide a positive benefit as a complaint handled well could lead to a more satisfied client. Clients who complain provide information that may be used to improve the products being distributed, and standards of service firms are providing or they may highlight an area of misunderstanding that will need to be addressed for the complainant and possibly other customers.
Alongside internal complaints procedures, the FCA requires firms to publish and provide summary details on how they will deal with complaints and provide this information on request and when acknowledging a complaint.
Cobra Network Compliance has reviewed . . .
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