Supporting FCA oversight of outsourced claims.The FCA is increasing its focus on how firms oversee outsourced and delegated claims models, including delegated authority and remuneration arrangements. At the centre of this priority is the need to ensure fair outcomes that customers understand and trust.Outsourced claims and TPAs play a vital role in managing scale and complexity. However, when claims are settled by cash payment, customers can be uncertain about whether the outcome will work in practice. This uncertainty, rather than settlement accuracy, is what often leads to delay, dissatisfaction and complaints.Loss Recovery Insurance (LRI . . .
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Supporting FCA oversight of outsourced claims.The FCA is increasing its focus on how firms oversee outsourced and delegated claims models, including delegated authority and remuneration arrangements. At the centre of this priority is the need to ensure fair outcomes that customers understand and trust.Outsourced claims and TPAs play a vital role in managing scale and complexity. However, when claims are settled by cash payment, customers can be uncertain about whether the outcome will work in practice. This uncertainty, rather than settlement accuracy, is what often leads to delay, dissatisfaction and complaints.Loss Recovery Insurance (LRI . . .
Webinar Details:Date: 8 May 2026Time: 11.00am – 12.00pmHosts: Zurich Resilience SolutionsPlatform: Microsoft TeamsSmall to mid‑market organisations continue to face rising cyber threats, yet most incidents still stem from gaps in a handful of foundational controls. This webinar takes a practical . . .
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Our Property Owners Insurance supports property owners, investment trusts, and managing agents across a broad range of commercial and residential risks. With clearly defined cover for mixed portfolios, it helps brokers place business with confidence.
Business insurer QBE is proud to be recognised once again with a 5-Stars rating for Cyber insurance, based on broker feedback in Insurance Business UK’s Best Cyber Insurance Companies in the UK 2026.
This latest recognition marks the fifth consecutive year QBE has been rated 5-Stars by Insurance Business UK, reflecting the continued confidence and trust placed by brokers.
QBE's Cyber offering brings together insurance, services and expertise to support brokers and customers before, during and after a cyber incident, including:
•QCyberProtect – a global cyber . . .
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If you’re visiting the BIBA Conference (13-14 May 2026), join QBE at the heart of it on Stand D41 for a Drinks Reception on Wednesday 13 May at 3.15pm, featuring special guest - England Rugby legend and Celebrity Traitors finalist, Joe Marler.
From competing on the world stage with England Rugby to navigating mind games and alliances on Celebrity Traitors, Joe brings a unique perspective on pressure, strategy and staying true to your values when it matters most.
No challenges, cloaks or round tables required - just head to Stand D41 at . . .
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Please see the attached PDF for the updated positions of a number of insurers (updated 21st April 2026)
In view of the ongoing war in the Middle East and surrounding regions, we have been advised by several marine insurers that they are invoking their seven-day cancellation clause in respect of War and Strikes cover within the area.
The attached summary outlines the current position of a number of insurers.
Please note that this list is not exhaustive and, given the volatile nature of the conflict will be subject to change at any . . .
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Zurich Club Blue have partnered with Luminate to provide you several Wellbeing Wednesday Webinars, please see below for this session details and date. Session Details:Session: Session: Having Conversations about Mental HealthDate: 16th SeptemberTimings: 11am-12pmPlatform: Microsoft TeamsIn this session, we will help you feel more confident in having mental health conversations and supporting others.
Zurich has shared some positive updates on how they’re improving their eTrade proposition, driven by broker feedback, including from Cobra Network members. In 2025 they received over 59,000 Transactional Net Promoter Score (TNPS) responses and achieved an overall score of +81. That insight is now shaping a series of changes designed to make trading smoother and more competitive for you.
What's changing?
Property Owners
Commercial Trades: Targeted premium reduction applied to increase competitiveness for Commercial occupants.
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Explores the need to insure R&D assets, support scaling operations, and manage supply‑chain and manufacturing complexity.
Phishing is no longer the only tactic. Social engineering attacks now extend to phone calls, texts and apps like Teams and WhatsApp to manipulate employees. Are your clients’ controls and verification processes strong enough?
Open Site Explorer is a great free tool for checking your website domain and page authority and also for checking how many links you are getting and from which source. You can plug your URL into Open Site Explorer to see the high-level stats like page authority and incoming links. You can also click over to the Just-Discovered tab to see recent links and Top Pages to see which pages on your site get the most links. In addition, you can also check your competition. Note – the free version of Open Site Explorer gives you 3 reports per day, only. If you want more you’d need to upgrade to a paid plan.
Looking for a way to run your email marketing efforts without breaking the bank? There are a number of free email marketing services that let you send thousands of emails per month without spending a single penny. If you have lots of subscribers but you don’t need to message them all at the same time, our top pick is Sendinblue. If you want to send out email blasts to all your subscribers at the same time, a good alternative is Mailchimp. Mailchimp free plan includes 10,000 emails per month for up to 2,000 subscribers.
Sendinblue has a great free plan (unlimited contacts) along with support for SMS text message sending, SMTP, in-depth analytics, powerful marketing automation features all in the same dashboard.  The free plan lets you have an unlimited number of contacts, but you’re limited to 300 emails per day.
We could dedicate a whole website on choosing a CRM system as there are so many of them out there and so much discussion around which is best. Keeping things simple, if you’re looking for a better way to manage customer relationships, but don’t have the budget, our top pick is Hubspot free edition. It’s an all-in-one business solution with hubs for sales, marketing, and customer service.
HubSpot’s comprehensive free plan is better than many paid CRMs out there. You get hundreds of powerful features and the ability to manage up to a million (1,000,000) contacts without ever paying a penny. But it’s not always perfect and it doesn’t come without its share of drawbacks. Then again, no CRM does. Not even the most expensive!
Finding decent images for your brochureware, social media and or websites can be one of the biggest headaches and can eat into time you don’t have. You can spend hours (days) searching to then discover that perfect image you’ve found is not royalty free or it costs a small fortune. Thankfully, there are some amazing sources of free, royalty free imagery, in addition to Canva, which we mentioned in the design category. It’s knowing where to find them. Here’s a selection of some of the best resources for downloading free imagery.
Canva is another great time and money saving tool especially where you don’t have an internal design resource or budget to outsource. One of its best uses is to help create images for social media and blog posts, but it can be used for practically most basic design requirement and you don’t have to have any design skills!
Canva has a suite of built-in templates that you simply select and add your company logo, edit as required and download. If you fancy yourself as a budding designer or have someone in the business who is, there is also the option to create bespoke designs and resize to your requirements within Canva, so you don’t have to buy additional design software.  Canva also has a free suite of images built into the system which you can simply select and use. Plus, you can also upload your own images.
Canva is quick and easy to use and with over 2 million registered users there’s a wealth of free tutorials and tips you can find online. We also love the upgrade if you do have some budget. It’s around £10.99 a month, so won’t break the bank, but it’s worth it for the wider access to images alone that you get.
The best time-saving tip for social media marketing is scheduling posts ahead of time for your social profiles, and Hootsuite is a tool that will enable you to do that.
It has a free plan that gives a single user a social media dashboard for three social accounts. You can set up a social media posting schedule with up to 5 messages scheduled in advance. Note – if you need to schedule content for more than three profiles you’ll need one of the paid Hootsuite plans instead, but for most, the free plan should cover your needs.
Currently, Hootsuite supports Twitter, Facebook (profiles, pages, and groups), LinkedIn (profiles and pages), Instagram (business and personal profiles), Pinterest, and YouTube channels. It also supports Google My Business through the Hootsuite app directory.